Private rented sector: majority of renters are happy with accommodation


As standards have improved in the private rented sector, 83% of renters are satisfied with their rental property. 

In England, nearly one in five households live in the private rented sector. This equates to just over 4.4m households, according to the MHCLG. With this high number of households renting privately, it’s important to look at what renters think about their accommodation.

The English Housing Survey for 2019/2020 asked private renters how happy they are with their rental home. More than 80% of private renters are happy with their rental accommodation. Additionally, 75% of renters are happy with the way their landlords carry out maintenance and repairs. This is the highest figure in a decade.

The survey results also showed tenants generally have a more positive experience when dealing directly with their landlord. Among those surveyed, 85% of tenants were happy when services were provided by their landlord. And 79% said they had a good experience when services were provided by a letting agent.

Ben Beadle, chief executive of the National Residential Landlords Association (NRLA), comments: “The NRLA is mindful of the challenges the private rented sector is confronted with and remains firmly committed to tackling them in a spirit of co-operation between tenants, landlords and government.

“However, today’s figures demonstrate that the vast majority of private renters are satisfied with their accommodation and the service being provided by their landlord. This positive feedback is representative of tenants’ experiences across the private rented sector, and it is through this lens that future changes need to be seen.”

Rising standards

In recent years, the government has brought forward new regulations in the sector. This is in an effort to drive standards across the private rented sector. Improvements have included improved electrical safety regulations and energy efficiency standards. More rules will likely come into play in the coming years too.

During the past 10 years, the quality of privately rented properties has increased substantially. This has brought direct benefits to tenants. A recent study even revealed the majority of landlords upgrade properties before the first tenant moves in. This is further driving up standards.

Landlords have also been adding more modern properties to their portfolios. This comes with many benefits for both tenants and investors. As a whole, the energy efficiency of the private rented sector has increased in the past 10 years. Green credentials in particular has become a top priority for many landlords.

A professionalising sector

The private rented sector continues to become more professionalised. Increased regulation has not always been popular. However, it means there is more accountability. And recent changes has caused more landlords to treat buy-to-let as a full-time business. This brings many benefits to the sector.

These improvements have also made renting a more appealing option. And it has improved tenants’ rental experiences. This is particularly important as more people are reliant on the private rented sector for a home.

In recent years, demand has increased for rental properties. At the same time, there has been a decline in homeownership. This trend could continue in the coming years. And this further shows the importance of the rental market.

Highgrove Mews

High Net Yield Freehold Houses

  • Commutable to London (27 mins to central Paddington station)
  • Rental demand extremely strong with large industry presence in Reading
  • Freehold with 4% net yield

£284,955 - £457,000

St Petersgate – Stockport Manchester

New Launch - Stockport Manchester, apartments from £160,000

  • Discounted launch prices from £160,000
  • Excellent transport links with 3 trains per hour to London Euston and only 9 mins journey to Manchester Piccadilly
  • Experienced development team

Assured Rent Housing Association Leases

Assured Rent Housing Association Leases

  • Assured rent & no rental voids
  • Tenant damage cover & newly refurbished inline with requirements of a corporate sitting tenant
  • Free property and lettings management

From £62,000

Emerging Birmingham Commuter Town With Properties From Just £104,000

The emerging Birmingham commuter town where properties are selling in an average of just 24 days

  • A collection of 62 two bedroom apartments and 28 one bedroom apartments.
  • DE14 is one of the fastest selling postcodes in the West Midlands.
  • 23 minute train journey into Birmingham New Street Station.

Properties from £104,000

Mill, Stockport

The Northwest's emerging property hotspot

  • Discounted off-plan 2-bed prices from £162,000
  • Completion date - Q4 2021
  • Rental yields - 6% plus

Discounted off-plan 2-bed prices from £162,000

South Central – Birmingham City Centre Apartments

Highly anticipated 28 storey launch in Birmingham City Centre with an impressive roof garden and communal facilities.

  • 154 units across 28 storeys
  • Residential multi-media community room, gym, roof garden and sky cinema
  • Excellent future connectivity via the metro system to other key transport hubs and locations around the city

from £205,800


Talk to us

Speak to our UK property experts today: 

+44 (0) 333 123 0320

Open from 9am-6pm GMT

+852 9865 4446

Open from 9am-6pm HKT

Stamp Duty Calculator


Unlock members only investment opportunities and full development details. Join now – it’s free, quick and easy.


Not a member? Sign up for free

Students new home

Private rented sector: majority of renters are happy with accommodation


By submitting your details via this online form you agree to be contacted via email/phone/SMS by Direct Marketplace Ltd t/a BuyAssociation in relation to property investment and property developments . We do not share your personal details with third parties.  To view our full Privacy Policy click here.