Mortgage customers rank building societies as best lenders


There’s a huge range of mortgage providers out there for homeowners and buyers, and Which? has compiled a report looking at which ones borrowers prefer to use.

A Which? survey of more than 3,500 mortgage customers has ranked a building society as the best mortgage lender. Asking respondents to rate lenders on customer service, their mortgage application process and value for money, the survey aimed to establish which providers are offering the highest level of customer service and a ‘stellar experience’.

97% of Principality customers are satisfied with their mortgage

While Kensington languishes at the bottom of the table with 56%, Principality scored highest with 80% for providing the best mortgages, with nine out of 10 customers saying that they did not experience any problems with their mortgage. Plus, 97% of Principality customers stated that they were satisfied with their mortgage and the building society was awarded five stars for the flexibility of payments on its mortgages.

Scoring 77% and sharing second place are Nationwide and First Direct. Virgin Money secured fourth place with 76%, Coventry was fifth with 75% and Skipton received a score of 73% placing it sixth.

Which? Recommended Providers

As a result of the survey, Principality, First Direct and Nationwide are all now Which? Recommended Providers. Gareth Shaw, Which? money expert, said: “Choosing the right mortgage for you will probably be one of the biggest financial decisions you ever make.

“It’s essential that you pick the right provider for your specific needs and these Which? Recommended Providers are all highly rated by their customers for quality of service and value for money.”

Finding the best mortgage lender for your own circumstances can be difficult, but the Which? Recommended Providers could be a safe place to start.

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Buy-to-let borrowers receive boost from Nationwide

Mortgage customers rank building societies as best lenders


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