Almost half of UK tenants unhappy with their landlord

Almost half of UK tenants unhappy with their landlord

Some of the major frustrations tenants in the private rental sector face are poor communication and things taking too long, a new survey has revealed.

Property technology company Engage has recently compiled a study that found 49% of tenants experience these problems with their landlords.

The good tenant and the bad tenant [Infographic]

The level of frustration even saw an increase in younger tenants (those between the ages of 18 to 24), where 76% expressed the same issues.

Overall, 20% of tenants revealed that renting in comparison to owning makes them feel disconnected from their neighbours and community. This number saw an increase to a quarter among younger renters (aged 18 to 24) and a decrease to 15% among older tenants (those aged 55 and over).

Another big complaint for many (13%) was the frustration that came with the process of applying for a property, which can often take up to six weeks and can be very stressful.

Those living in London will probably experience the biggest frustration when it comes to make contact with their landlord as their four times less likely to succeed.

Generation Rent, the Government may be ready to help you out!

Mitesh Patel is the managing director at Engage and explains the rise in frustration with renters understanding that they will stay in the private rental sector for longer and therefore expecting a higher standard in return.

“As an industry the rental sector is lagging behind probably every other industry in terms of customer service. But by thinking of tenants as customers and putting them at the core of all services, landlords can capitalise on the opportunities the growing market presents.”

Self-certified Sophisticated Investor

Please read

I declare that I am a self-certified sophisticated investor for the purposes of the restriction on promotion of non-mainstream pooled investments. I understand that this means:

I am a self-certified sophisticated investor because at least one of the following applies:

I accept that the investments to which the promotions will relate may expose me to a significant risk of losing all of the money or other property invested. I am aware that it is open to me seek advice from someone who specialises in advising on non-mainstream pooled investments.

High Net Worth Investor

Please read

I make this statement so that I can receive promotional communications which are exempt from the restriction on promotion of non-mainstream pooled investments. The exemption relates to certified high net worth investors and I declare that I qualify as such because at least one of the following applies to me:

STAY AHEAD OF THE MARKET

Sign up for first access to new developments and exclusive property investment opportunities.

We send limited and targeted emails on new launches and exclusive deals which best fit your areas. We are trusted by over 30,000 active buyers as their source for new stock.

  • New property developments
  • Professional market reports
  • Property deal alerts
  • Development updates
Manchester property investment

FIRST FOR NEWS AND KNOWLEDGE.

Receive trending news straight to your inbox and stay up to date on all of the property market trends and advice.

Established since 2005 we are a leading voice of authority and commentary on the UK property market. Our news is trusted by Apple News & Google News.

  • UK housing market
  • Mortgage & money
  • Buy-to-let landlords
  • Guides & advice

Talk to us

Speak to our UK property experts today:

 

+44 (0) 333 123 0320

Open from 9am-6pm GMT

 

+852 6699 9008

Open from 9am-6pm HKT